The work operating system for laboratory operations at scale.
DocLab Solutions DB & Work OS unifies CRM, implementation projects, equipment, inventory traceability, support, documents and optional regulatory tracking into one relational system — where every workspace is isolated at the database layer and every change is written to an immutable audit trail.
Active implementations
14
+3 this month
Managed sites
212
98.2% healthy
Open tickets
31
SLA 96%
Implementation phases
Live activity
Tenant isolation
Row-level, database-enforced
Audit coverage
Every insert, update, delete
Sign-in
Password · magic link · TOTP
Access model
Object, field & row scoped
Every module, one relational core.
Not a suite of disconnected tools — a single data model where a lot number, a ticket, an analyzer, a contract and a project all reference the same site.
CRM built on sites, not just companies
Practice groups, their individual testing locations, contacts, catalog, contracts and a unified interaction timeline. Everything operational hangs off the site.
Projects & portfolios
Templated implementation and managed-service engagements with dependencies, critical path, and portfolio roll-ups across every active account.
Equipment & inventory traceability
Asset registry per site with calibration schedules, plus reagent lot and batch tracking — from a lot number to every affected site in one query.
Optional compliance module
Regulatory tracking per site — off unless you enable it, and never surfaced to a client portal without a second, deliberate opt-in.
Automation flows
Trigger, condition, action rules for renewals, calibration reminders, escalation and onboarding cadences — with every run recorded.
Permission-aware AI
Ask the database, configure, and draft work. The assistant never mutates anything on its own and always confirms consequences before acting.
Documents, SOPs & wiki
Versioned documents and procedures attached to the client, site, project or asset they belong to.
Support & client portal
Tickets tied to equipment and lots, SLA tracking, and an external portal your clients see only what you choose to show.
AI that asks before it acts — always.
The assistant is scoped twice: to the workspace, and then to the individual user's permissions. It can search, summarise, configure and prepare work, but it never writes on its own initiative. Every mutation is shown as an explicit confirmation with its consequences, and every action lands in the audit log attributed to the person who approved it.
- Search results are filtered by permission — hidden records are never hinted at.
- No autonomous writes, deletes, config changes or bulk operations.
- Explicit confirmation with a plain-language description of the impact.
- Prompt, resolved action and approver recorded in the immutable log.
6 sites matched — scoped to your permissions.
Willamette Urology · Cascade Nephrology · Rose City OB-GYN · +3 more
2 records hidden: outside your access scope.
confirm ▸ create 6 calibration tasks?
Writes 6 rows to tasks. Reversible. Logged to audit as ai-assisted.
notified
notified
notified
notified
notified
notified
Recall workflow → 6 sites, 6 remediation tasks, closure tracked.
Built for real operations.
DocLab Solutions' first deployment runs a physician-office-laboratory business end to end: reagent manufacturing with lot traceability, turnkey lab implementations on a 30–45 day cadence, ongoing managed lab service, reference-lab send-outs and regulatory consultancy — all in one workspace, across hundreds of individually licensed sites.
The same core spins up an isolated workspace for any other operations-heavy business.
Planning
Installation
Go-live
Trust is architecture, not a page.
Row-level security keyed on workspace membership, an append-only audit log written by database triggers, invite-only onboarding, two-factor enforcement per role, and a developer control plane walled off from tenant business data.
Read the security architectureHIPAA and the BAA
DocLab Solutions is built for the operational side of laboratory work — accounts, sites, projects, equipment, reagent lots, tickets and regulatory records — and it is deliberately not a place to store protected health information.
If the need to handle protected health information arises, GPenda Technologies offers a HIPAA-aligned configuration with a signed Business Associate Agreement at an additional cost. Email info@gpendatechnologies.com
Want a system like this for your business?
GPenda Technologies designs and builds multi-tenant operational platforms end to end — data model, security, automation, AI and interface. Tell us how your operation runs and we will show you what it looks like as one system.
Prefer email? Write to info@gpendatechnologies.com or visit gpendatechnologies.com.
Tell us what you need built
We reply from info@gpendatechnologies.com, usually within one business day.